Emergency Dispatch Specialist - Flexible Shifts & Benefits

HighGround; Grapevine (TX); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

100% employer-paid health insurance

Life Insurance ($25k, employer-paid after 90 days)

401(k) with company match (after 90 days)

PTO/Vacation (after 1 year)

6 Paid Holidays + 1 Floating Holiday (after 90 days)

Job summary

A restoration services company is hiring a Dispatcher to coordinate emergency response services. The successful candidate will work with customers and technicians, providing clear instructions and ensuring high service standards. Candidates should have dispatch or call center experience, strong communication skills, and a customer service focus. This full-time role offers competitive pay, flexible shifts, and comprehensive health benefits, making it a great opportunity for individuals eager to grow in a dynamic team environment.

Qualifications

• 1+ years of dispatching experience preferred.
• 1+ years in a call center or direct customer service environment preferred.
• Clear criminal background and ability to pass a drug screen.
• Reliable transportation.

Responsibilities

• Operate a multi-line phone system in our corporate office.
• Dispatch technicians and project managers based on availability.
• Provide empathetic instructions to customers awaiting service.
• Monitor active jobs and provide updates to customers.

Skills

Customer service

Communication

Technology proficiency

Teamwork

Education

High School Diploma or GED

Job description

A restoration services company is hiring a Dispatcher to coordinate emergency response services. The successful candidate will work with customers and technicians, providing clear instructions and ensuring high service standards. Candidates should have dispatch or call center experience, strong communication skills, and a customer service focus. This full-time role offers competitive pay, flexible shifts, and comprehensive health benefits, making it a great opportunity for individuals eager to grow in a dynamic team environment.