Emergency Dispatch Pro — Flexible Hours & Benefits

Dry Force Corp.; North Richland Hills (TX); Presencial; USD 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Life Insurance

Disability insurance

401(k) with company match

Paid Holidays + Floating Holiday

PTO/Vacation

Descripción de la vacante

Dry Force Corp is hiring for an In-house Dispatch Specialist to join our office in Irving, TX. You will operate a multi-line phone system, dispatch technicians and project managers in real time, and provide clear instructions to customers awaiting service.

Ideal candidates have dispatch or call center experience, comfort with technology, and a commitment to accurate data entry. Flexibility to work varied shifts and holidays is expected as part of a fast-growing restoration company.

Formación

• 1+ years dispatching experience preferred.
• 1+ years in a call center or direct customer service environment preferred.
• Proficient with technology and quick to learn new systems.
• High School Diploma or GED required.
• Clear criminal background and ability to pass a drug screen.
• Reliable transportation.
• Flexibility in working varied shifts, including holidays and surge periods.

Responsabilidades

• Operate a multi-line phone system in the corporate office.
• Dispatch technicians and project managers in real time based on availability and proximity.
• Provide empathetic and clear instructions to customers awaiting service.
• Monitor active jobs and provide customers with updates.
• Accurately input and retrieve data across multiple software platforms.
• Forward non-emergency requests to appropriate departments.
• Be a calm, supportive liaison during stressful situations for clients.

Conocimientos

Dispatch experience

Customer service

Communication

Educación

High School Diploma

GED

Herramientas

Multi-line phone system

Data entry

Descripción del empleo

Dry Force Corp is hiring for an In-house Dispatch Specialist to join our office in Irving, TX. You will operate a multi-line phone system, dispatch technicians and project managers in real time, and provide clear instructions to customers awaiting service.

Ideal candidates have dispatch or call center experience, comfort with technology, and a commitment to accurate data entry. Flexibility to work varied shifts and holidays is expected as part of a fast-growing restoration company.