Emergency Dispatch Specialist — EMS & Trauma Care

Children's Hospital of The King's Daughters; Norfolk (VA); On-site; USD 45,000 - 65,000; Full time

Job summary

The Communications Specialist at Children's Hospital of The King's Daughters coordinates pre-hospital emergent and non-emergent communications for trauma services activation, handling 911 and hospital communications and documenting data in hospital databases. You will work with the critical care transport team to support timely patient care.

Required: Virginia EMT certification (EMT-A/I/P or NREMT-P) or EMT-B with progression, ACLS & PALS or PEPP, CPR, and at least two years of clinical/EMS

Qualifications

• Two years of clinical/EMS experience required.
• Dispatching experience preferred.
• Strong knowledge of medical terminology.
• Excellent written and verbal communication skills.
• Ability to function calmly under pressure.

Responsibilities

• Coordinates pre-hospital emergent and non-emergent communications for trauma activation.
• Provides emergency communications and medical dispatch per protocols.
• Collaborates with critical care transport to ensure patient and customer satisfaction.
• Activates transport missions including ground, air, and in-hospital needs.
• Handles inbound/outbound customer service communications using telecommunication equipment.
• Works independently, prioritizes workload in high-stress, fast-paced environments.
• Performs other duties as assigned.

Skills

EMS experience

Emergency dispatch

Medical terminology

Customer service

Communication skills

Calm under pressure

Record keeping

Job description

The Communications Specialist at Children's Hospital of The King's Daughters coordinates pre-hospital emergent and non-emergent communications for trauma services activation, handling 911 and hospital communications and documenting data in hospital databases. You will work with the critical care transport team to support timely patient care.

Required: Virginia EMT certification (EMT-A/I/P or NREMT-P) or EMT-B with progression, ACLS & PALS or PEPP, CPR, and at least two years of clinical/EMS