EMS Ambulance Dispatch Specialist (EMT)

Carilion Clinic; Roanoke (VA); Hybrid; USD 57,595,000 - 80,632,000; Full time

Job summary

Carilion Clinic in Roanoke, Virginia is seeking a Communication Specialist I for Ambulance Dispatch in our Patient Transport center. EMT certification is required, with BLS-HCP within 3 months of hire.

You will screen calls, prioritize emergencies, and dispatch ground ambulances swiftly to support patient safety. This in-person role schedules trips, uses dispatch software, and protects patient information while coordinating with EMS partners and hospital teams.

Qualifications

• Experience in a call center, 911 dispatch center, or EMS provider preferred.
• Certification as EMT-Basic / EMT-Advanced / EMT-Intermediate or Paramedic in Virginia.
• Proficient with keyboarding and Windows; strong multitasking and customer service focus.

Responsibilities

• Staff ground ambulance dispatch pods and coordinate resources.
• Screen calls, identify emergencies, and dispatch units promptly.
• Determine level of care and transport mode; update arrival times.
• Protect patient information and collaborate with EMS and hospital teams.
• Cancel/reschedule appointments and use dispatch software effectively.

Skills

Call center

Multi-tasking

Customer service

Typing

Windows

Communication

Education

High school diploma or equivalent

Tools

Dispatch software

Electronic Medical Records

Phone systems

Job description

Carilion Clinic in Roanoke, Virginia is seeking a Communication Specialist I for Ambulance Dispatch in our Patient Transport center. EMT certification is required, with BLS-HCP within 3 months of hire.

You will screen calls, prioritize emergencies, and dispatch ground ambulances swiftly to support patient safety. This in-person role schedules trips, uses dispatch software, and protects patient information while coordinating with EMS partners and hospital teams.