Communications Specialist

Children's Hospital of The King's Daughters; Norfolk (VA); On-site; USD 45,000 - 65,000; Full time

Job summary

The Communications Specialist at Children's Hospital of The King's Daughters coordinates pre-hospital emergent and non-emergent communications for trauma services activation, handling 911 and hospital communications and documenting data in hospital databases. You will work with the critical care transport team to support timely patient care.

Required: Virginia EMT certification (EMT-A/I/P or NREMT-P) or EMT-B with progression, ACLS & PALS or PEPP, CPR, and at least two years of clinical/EMS

Qualifications

• Two years of clinical/EMS experience required.
• Dispatching experience preferred.
• Strong knowledge of medical terminology.
• Excellent written and verbal communication skills.
• Ability to function calmly under pressure.

Responsibilities

• Coordinates pre-hospital emergent and non-emergent communications for trauma activation.
• Provides emergency communications and medical dispatch per protocols.
• Collaborates with critical care transport to ensure patient and customer satisfaction.
• Activates transport missions including ground, air, and in-hospital needs.
• Handles inbound/outbound customer service communications using telecommunication equipment.
• Works independently, prioritizes workload in high-stress, fast-paced environments.
• Performs other duties as assigned.

Skills

EMS experience

Emergency dispatch

Medical terminology

Customer service

Communication skills

Calm under pressure

Record keeping

Job description

The Communications Specialist is responsible for coordinating the timely and efficient management of emergency patient referrals via 911 radio, telephone and other communication systems. Work involves receiving critical information from healthcare providers, identifying and triaging referrals for critically ill and injured patients and the timely and appropriate documentation of relevant information into hospital databases. Reports to department leadership.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Coordinates the pre-hospital emergent and non-emergent communication for trauma services activation.
• Provides emergency communications and medical dispatch in accordance with all required protocols.
• Works collaboratively with critical care transport team to ensure a high level of patient and customer satisfaction.
• Activates all transport team missions to include but not limited to ground, fixed wing, rotor wing and in-hospital assistance.
• Performs inbound and outbound customer service communication utilizing complex telecommunication equipment.
• Functions independently and prioritizes workload while involved in stressful situations and a fast paced environment.
• Performs other duties as assigned.

LICENSES AND/OR CERTIFICATIONS

• Current State of Virginia certification as an EMT-A, EMT-I, EMT-P or NREMT-P (Nationally Registered Emergency Technician - Paramedic). Will consider EMT-B with relevant experience and planned completion of an EMT-A within 1 year.
• Must have current certification / licensure upon hire and must maintain certification throughout employment in job role.
• ACLS & PALS or PEPP certification required.
• Certification in trauma preferred.
• Must possess current CPR certification.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

• Two (2) years of clinical/EMS experience required.
• Previous dispatching experience preferred.li>
• Demonstrated proficiency and comprehension of medical terminology.
• Strong communication and interpersonal skills as well as the ability to function calmly under high pressure situations necessary.
• Excellent computer skills and demonstrated ability to maintain legible and organized handwritten and computer records.
• Knowledge of emergency telecommunications a plus.
• Demonstrated ability to establish and maintain effective working relationships.

WORKING CONDITIONS

• Normal office environment with little exposure to excessive noise, dust, temperature and the like.

PHYSICAL REQUIREMENTS

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