Emergency Dispatch Specialist: Calm Under Pressure

Concentrix; Charlotte (NC); On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off and holidays

DailyPay enrollment option

Mentorship programs

Inclusion and diversity programs

Job summary

Concentrix in Charlotte, NC is seeking an Emergency Services Representative to join a Fortune 500 company with an inclusive culture. The role involves determining emergency vs non-emergency calls, collecting critical information, and ensuring rapid safety outcomes for callers in distress.

Training and development are emphasized, with opportunities for growth and internal promotions. Benefits and a modern office environment are provided to eligible US employees.

Qualifications

• College 911 Communications/Public Safety Diploma or course completion.
• Police, Fire, or Paramedic programs.
• Certification through International Academy of Emergency Dispatch including Emergency Medical Dispatch, Emergency Police Dispatch, Emergency Fire Dispatch, or CPR Certification.
• Emergency Services or Volunteer experience.
• CISM Certification (asset)

Responsibilities

• Accurately determine whether calls are emergency or non-emergency
• Effectively gather and document critical caller and situational information
• Respond decisively to support member safety and rapid resolution
• Have the satisfaction of helping customers daily while they are in distress by providing emergency assistance to customers when they are most in need
• Quickly and accurately gather information that is shared on a call that will be useful for first responders
• Handle stressful and emotionally charged phone calls while remaining calm and maintaining high level of customer service
• Deliver expert customer experiences with a smile.

Education

911 Communications/Public Safety Diploma or related coursework

Police/Fire/Paramedic programs

IAED Emergency Dispatch certifications (EMD/EPD/EPF) or CPR

Emergency Services or Volunteer experience

CISM Certification (asset)

Job description

Concentrix in Charlotte, NC is seeking an Emergency Services Representative to join a Fortune 500 company with an inclusive culture. The role involves determining emergency vs non-emergency calls, collecting critical information, and ensuring rapid safety outcomes for callers in distress.

Training and development are emphasized, with opportunities for growth and internal promotions. Benefits and a modern office environment are provided to eligible US employees.