Emergency & Service Dispatcher — Calm Under Pressure

Guardian-Fueling-Technologies; Cambon (FL); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Paid vacation

Paid holidays

401k match

Job summary

The dispatcher at Guardian Fueling Technologies serves as the central communications point for all branch calls, relaying messages, tracking vehicles, and ensuring timely transmission of information. The role requires calm under pressure, multitasking, and precise data entry to support field units and customer needs.

Applicants should demonstrate strong communication skills, be fluent in English, and have a high school diploma or GED, with prior dispatch or relevant experience and familiarity

Qualifications

• Proven experience as dispatcher or relevant position.
• Tech-savvy with knowledge of relevant methods (CAD).
• Ability to handle HIGH STRESS and HIGH VOLUME is a MUST!
• Fast typing with experience in data entry.
• Knowledge of procedures and guideline for emergency situations.
• Proficient in English (oral and written).
• Outstanding organizational and multitasking abilities.
• Active listener with excellent communication skills.
• Sound judgement and critical thinking.
• High school diploma or equivalent required.

Responsibilities

• Receive emergency and non-emergency calls and record significant information.
• Address problems and requests by transmitting information or providing solutions.
• Ability to handle HIGH STRESS and HIGH VOLUME is a MUST!
• Receive and dispatch calls for service needs.
• Prioritize calls according to urgency and importance.
• Use radio, phone or computer to send technicians, vehicles or other field units to appropriate locations.
• Monitor the route and status of field units to coordinate and prioritize their schedule.
• Provide field units with information about orders, traffic, obstacles and requirements.
• Enter data in computer system and maintain logs and records of calls, activities and other information.
• Demonstrate exceptional attention to detail and accuracy in communication and data entry, ensuring correct transposition of critical information such as ticket and purchase order numbers.

Skills

Excellent communication

Multitasking

Data entry

CAD knowledge

English proficiency

Active listening

High stress tolerance

Education

High school diploma or GED

Tools

CAD

Job description

The dispatcher at Guardian Fueling Technologies serves as the central communications point for all branch calls, relaying messages, tracking vehicles, and ensuring timely transmission of information. The role requires calm under pressure, multitasking, and precise data entry to support field units and customer needs.

Applicants should demonstrate strong communication skills, be fluent in English, and have a high school diploma or GED, with prior dispatch or relevant experience and familiarity