Emergency Services Representative (On-Site)

Concentrix; Charlotte (NC); On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off and holidays

DailyPay enrollment option

Mentorship programs

Inclusion and diversity programs

Job summary

Concentrix in Charlotte, NC is seeking an Emergency Services Representative to join a Fortune 500 company with an inclusive culture. The role involves determining emergency vs non-emergency calls, collecting critical information, and ensuring rapid safety outcomes for callers in distress.

Training and development are emphasized, with opportunities for growth and internal promotions. Benefits and a modern office environment are provided to eligible US employees.

Qualifications

• College 911 Communications/Public Safety Diploma or course completion.
• Police, Fire, or Paramedic programs.
• Certification through International Academy of Emergency Dispatch including Emergency Medical Dispatch, Emergency Police Dispatch, Emergency Fire Dispatch, or CPR Certification.
• Emergency Services or Volunteer experience.
• CISM Certification (asset)

Responsibilities

• Accurately determine whether calls are emergency or non-emergency
• Effectively gather and document critical caller and situational information
• Respond decisively to support member safety and rapid resolution
• Have the satisfaction of helping customers daily while they are in distress by providing emergency assistance to customers when they are most in need
• Quickly and accurately gather information that is shared on a call that will be useful for first responders
• Handle stressful and emotionally charged phone calls while remaining calm and maintaining high level of customer service
• Deliver expert customer experiences with a smile.

Education

911 Communications/Public Safety Diploma or related coursework

Police/Fire/Paramedic programs

IAED Emergency Dispatch certifications (EMD/EPD/EPF) or CPR

Emergency Services or Volunteer experience

CISM Certification (asset)

Job description

Join a world-class team in Charlotte, NC, as an Emergency Services Representative! We’re looking for passionate game-changers to deliver exceptional customer experiences and solutions for one of the world’s best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns World’s Best Workplaces, Best Company Culture, and Best Companies for Career Growth awards every year? Then an Emergency Services Representative position at Concentrix is the right place for you!

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and ongoing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you’ve always envisioned.

What You Will Do In This Role

• Play a vital role in the public safety response chain and are expected to:
  • Accurately determine whether calls are emergency or non-emergency
  • Effectively gather and document critical caller and situational information
  • Respond decisively to support member safety and rapid resolution
• Have the satisfaction of helping customers daily while they are in distress by providing emergency assistance to customers when they are most in need
• Quickly and accurately gather information that is shared on a call that will be useful for first responders
• Handle stressful and emotionally charged phone calls while remaining calm and maintaining high level of customer service
• Deliver expert customer experiences with a smile.

Your Qualifications

Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for Emergency Services Representative role include:

• College 911 Communications/Public Safety Diploma or course completion
• Police, Fire, or Paramedic programs
• Certification through International Academy of Emergency Dispatch including Emergency Medical Dispatch, Emergency Police Dispatch, Emergency Fire Dispatch, or CPR Certification
• Emergency Services or Volunteer experience
• CISM Certification (asset)

What’s In It For You

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we invest in our game‑challengers, our infrastructure, and our capabilities to ensure long‑term success for both our teams and our clients. And we’ll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include:

• The base salary range for this position is $27.10 - $31.84/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days.
• DailyPay enrollment option to access pay "early," when you want it
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• A modern, state-of-the-art office setting with advanced technologies and a great team
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
• A range of other perks and benefits

JOB AVAILABILITY

We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.

Physical And Mental Requirements

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

• English
• Spanish

Accommodation

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting [e-mail]. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.