Emergency Dispatch Pro - Public Safety Communications

Regional 911 Intake Solutions; Vincent (IA); On-site; USD 40,000 - 70,000; Full time

Job summary

Regional 911 Intake Solutions in Vincent, IA is seeking Public Safety Dispatcher / Telecommunicator to support information flow between the public and emergency responders. This role blends communication, technology, and careful decision-making, requiring you to organize information, apply procedures, and keep callers and responders informed while working with CAD, mapping, and radio systems.

Responsibilities include processing requests, verifying locations, prioritizing incidents, and

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Entry-level and experienced classifications may have different qualifications, training expectations, and compensation.
• Applicants should demonstrate accurate typing, active listening, clear communication, and the ability to switch between tasks.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance
• Verify incident locations and gather essential caller information
• Classify and prioritize requests using approved procedures
• Operate computer-aided dispatch, telephone, mapping, and radio systems
• Coordinate response resources within assigned qualifications
• Monitor unit status and communicate significant incident updates
• Support interagency coordination and requests for additional assistance
• Maintain accurate records and follow information-security requirements

Skills

Typing

Active listening

Clear communication

Multitasking

Education

High School Diploma

Tools

CAD software

Radio systems

Mapping software

Job description

Regional 911 Intake Solutions in Vincent, IA is seeking Public Safety Dispatcher / Telecommunicator to support information flow between the public and emergency responders. This role blends communication, technology, and careful decision-making, requiring you to organize information, apply procedures, and keep callers and responders informed while working with CAD, mapping, and radio systems.

Responsibilities include processing requests, verifying locations, prioritizing incidents, and