Emergency Communications Dispatcher: Public Safety

Regional 911 Intake Solutions; Danville (IL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional development

Job summary

Regional 911 Intake Solutions in Vermilion, IL seeks Public Safety Dispatchers and Telecommunicators to manage calls, dispatch units, and coordinate emergency responses. The role blends information processing, technology, and careful decision‑making to keep callers and responders informed.

Responsibilities include taking calls, verifying locations, prioritizing incidents, and operating CAD, radios, and mapping systems.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Required certifications depend on the services handled and the jurisdiction’s training standards.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance
• Verify incident locations and gather essential caller information
• Classify and prioritize requests using approved procedures
• Operate computer-aided dispatch, telephone, mapping, and radio systems
• Coordinate response resources within assigned qualifications
• Monitor unit status and communicate significant incident updates
• Support interagency coordination and requests for additional assistance
• Maintain accurate records and follow information-security requirements

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Vermilion, IL seeks Public Safety Dispatchers and Telecommunicators to manage calls, dispatch units, and coordinate emergency responses. The role blends information processing, technology, and careful decision‑making to keep callers and responders informed.

Responsibilities include taking calls, verifying locations, prioritizing incidents, and operating CAD, radios, and mapping systems.