Emergency Dispatch Operator — Police Communications

City-of-Leander,-Texa; Leander (TX); On-site; USD 32,000 - 44,000; Full time

Job summary

City of Leander, Texas is seeking an entry-level Telecommunications Dispatcher to support day-to-day police department operations. The role requires handling public calls, prioritizing incidents, and maintaining critical communications between officers, stations, and external agencies.

Individuals will work varied shifts and must meet minimum education and certification requirements including a TCOLE certificate within 12 months.

Qualifications

• High school graduation or its equivalent.
• Must possess a basic level telecommunications operator certificate issued by the Texas Commission on Law Enforcement (TCOLE), within 12 months of appointment.
• Six months related experience.
• Knowledge of city and departmental policies and procedures.
• All appropriate city ordinances.
• Use and care of specialized equipment.
• Perform computer tasks effectively and maintain acceptable operational knowledge of standard software programs utilized by the department.
• Displays courtesy and sensitivity.
• Manages difficult or emotional customer situations.
• Exhibits good listening and comprehension.
• Keeps others adequately informed.
• Selects and uses appropriate communication methods.
• New employees must pass realistic scenario testing that includes a typing test.

Responsibilities

• Receives and evaluates calls from the public requesting police or animal service assistance, emergency and non-emergency.
• Inputs and transmits call information using computer-assisted dispatch system. Prioritize calls as they come in.
• Maintains radio and telephone link between officers and station, supervisors, emergency services and other law enforcement agencies to assist in safety.
• Assists officers by contacting other agencies for assistance.
• Shares information and work with other law enforcement agencies as directed.
• Maintains open lines of communication between agencies during high priority incidents.
• Enters, requests and modifies records in state and national computer databases (TLETS/TCIC/NCIC).
• Checks court records for wanted subjects.
• Performs general housekeeping of communications area.
• Maintains employee safety and security of police department.
• Assists officers by reviewing CAD calls, incident reports and social media for known associates, family, locations and numbers.
• May perform other duties as assigned.

Education

High school graduation or equivalent

Job description

City of Leander, Texas is seeking an entry-level Telecommunications Dispatcher to support day-to-day police department operations. The role requires handling public calls, prioritizing incidents, and maintaining critical communications between officers, stations, and external agencies.

Individuals will work varied shifts and must meet minimum education and certification requirements including a TCOLE certificate within 12 months.