Emergency Dispatch Specialist: Life-Saving Communications

Ascension; Austin (TX); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health coverage

403(b) retirement

Pro-rated PTO & holidays

Tuition reimbursement

Professional development

EAP & counseling

Parental leave

Adoption assistance

Pet insurance

Transportation savings

Job summary

Ascension is seeking an Emergency Dispatch professional to join our Austin team. You will dispatch critical emergency communications across 13 hospital locations, ensuring calls are answered immediately and routed with 100% accuracy.

The role requires monitoring life-safety alarms and supporting life-saving care across facilities. You'll coordinate complex on-call schedules with nurses and providers, deliver real-time operational data to clinical teams, and maintain up-to-date contact

Qualifications

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
• None required licensure or certification.

Responsibilities

• Dispatch critical emergency communications across 13 hospital locations to guarantee calls are answered immediately and routed with 100% accuracy.
• Monitor life-safety alarm panels and trigger emergency procedures during high-stress incidents to protect patients, staff and facilities.
• Manage complex multi-specialty on-call schedules alongside nurses and providers to ensure life-saving care is always accessible.
• Deliver real-time patient, staff and department data to clinical teams, serving as a vital central link in network care delivery.
• Maintain operational documentation and contact schedules to ensure every department has the correct contact at the right time.

Skills

Emergency communications

High-stress decisions

Schedule coordination

Education

High School diploma or equivalency

Job description

Ascension is seeking an Emergency Dispatch professional to join our Austin team. You will dispatch critical emergency communications across 13 hospital locations, ensuring calls are answered immediately and routed with 100% accuracy.

The role requires monitoring life-safety alarms and supporting life-saving care across facilities. You'll coordinate complex on-call schedules with nurses and providers, deliver real-time operational data to clinical teams, and maintain up-to-date contact