EMS Dispatch & Communications Specialist

Prisma Health; Seneca (SC); On-site; USD 36,000 - 52,000; Full time

Job summary

Prisma Health EMS (Ambulance Services) is seeking a dedicated Emergency Medical Dispatcher to receive, prioritize, and dispatch EMS calls from a high-volume communications center. You will utilize CAD systems and radio channels to deploy resources promptly, while maintaining HIPAA compliance and professional communication with field teams and public safety partners.

The role emphasizes accurate data collection, adherence to protocols, and ongoing education to maintain certifications.

Qualifications

• High School diploma or equivalent required or preferred.
• No prior experience required.

Responsibilities

• Receives and processes emergency and non-emergency calls for medical services, gathering essential information quickly and accurately.
• Dispatches EMS units and resources using computer-aided dispatch (CAD) systems and radio communications.
• Prioritizes requests based on patient acuity and system demand to ensure appropriate allocation of resources.
• Provides pre-arrival and post-dispatch instructions as authorized by medical protocols and training.
• Maintains clear, professional communication with EMS providers, field supervisors, and other public safety agencies.
• Documents call details, dispatch activity, and patient information in compliance with organizational and regulatory standards.
• Monitors resource availability and system status to support operational efficiency and response readiness.

Skills

Prioritization of requests

Communication skills

Education

High School diploma or equivalent

Job description

Prisma Health EMS (Ambulance Services) is seeking a dedicated Emergency Medical Dispatcher to receive, prioritize, and dispatch EMS calls from a high-volume communications center. You will utilize CAD systems and radio channels to deploy resources promptly, while maintaining HIPAA compliance and professional communication with field teams and public safety partners.

The role emphasizes accurate data collection, adherence to protocols, and ongoing education to maintain certifications.