Emergency Dispatch Communications Specialist

CITY OF KILLEEN; Killeen (TX); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health insurance – UnitedHealth Care

Dental and Vision insurance

TMRS retirement

Paid Vacation and Sick Leave

Wellness Events & Free Gym Membership

Job summary

CITY OF KILLEEN in Killeen, TX is hiring a Communications Specialist to receive and relay routine and emergency information. You will answer phones, route calls, and input data into the CAD system for the Bell County Communications Center (BCCC).

Requirements include a high school diploma and at least six months of related experience, with training in NCIC/TCIC and 911 workflows. The city offers health, dental, retirement, paid leave, and wellness benefits.

Qualifications

• High school diploma or equivalent with specialized office coursework.
• Six months of related experience, or an equivalent combination of education and experience.

Responsibilities

• Answering phone for incoming administrative calls and direct proper extensions, non-emergency calls for police services.
• Handling emergency calls for service, or redirect call to appropriate agency, when input into CAD for Bell County Communications Center (BCCC).
• Update information to BCCC when necessary either by CAD or radio.
• Assisting officers in obtaining call information from CAD database.
• Operating NCIC and TCIC terminals; entering persons/property into NCIC and TCIC; sending teletype messages to other agencies.
• Contacting personnel designated for callback; relaying information as required.
• Assisting in training of new communications specialist.
• Maintaining communication center work area and equipment in clean and working condition.
• Performing local, county, state, and national warrant checks.

Skills

Phone support

Emergency communications

Data entry

Training others

Education

High school diploma

Tools

CAD system

NCIC/TCIC terminals

Job description

CITY OF KILLEEN in Killeen, TX is hiring a Communications Specialist to receive and relay routine and emergency information. You will answer phones, route calls, and input data into the CAD system for the Bell County Communications Center (BCCC).

Requirements include a high school diploma and at least six months of related experience, with training in NCIC/TCIC and 911 workflows. The city offers health, dental, retirement, paid leave, and wellness benefits.