Telecommunications Specialist

City of Kerrville; Kerrville (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Excellent Benefits

Job summary

The City of Kerrville is seeking a Telecommunications Specialist to receive 911 calls, dispatch emergency equipment and personnel, log radio traffic, and provide information to officers. The role requires certification readiness, typing speed, and the ability to work nights, weekends, and holidays.

Candidates should have a high school diploma, Texas driver’s license, and certifications (TCIC/NCIC, TLETS/NLETS) or be prepared to obtain them within specified timeframes.

Qualifications

• High School Diploma or equivalent required.
• Texas Class C driver’s license required.
• TCIC/NCIC certification must be obtained within six months of hire.
• TLETS/NLETS certification must be obtained within one year of hire.
• One year of police/fire/EMS dispatcher or similar experience preferred.

Responsibilities

• Receive and process 911 calls and dispatch appropriate emergency personnel/equipment.
• Input information into computers and generate short reports.
• Monitor radio channels and relay information clearly to officers.
• Perform other duties as assigned.

Skills

Typing 50 WPM

Calm under pressure

Clear communications

Certification ready

Flexible shifts

Education

High School Diploma

Texas Class C driver’s license

TCIC/NCIC Certification (within 6 months)

TLETS/NLETS Certification (within 1 year)

1+ year dispatcher experience preferred

Tools

TLETS computer

Radio equipment

Job description

Telecommunications Specialist 113-J10

Job Summary

Receive incoming emergency 911 calls and dispatch appropriate emergency equipment and personnel. Input information into the computer and perform research as requested. Monitor radio channels. Provide accurate and appropriate information as needed.

Principal Duties and Responsibilities

This information is intended to be descriptive of the principle duties and responsibilities of the position. The following examples do not identify all duties performed by any single incumbent.

1. Receive and process emergency 911 calls by answering incoming calls, gathering information, dispatching appropriate emergency equipment and personnel, and remain on the line as necessary to offer appropriate responses and information. Provide accurate and appropriate information as needed.

2. Input information into the computer by logging all radio traffic and calls for service and generating short reports.

3. Perform research by using TLETS and other computers to retrieve information requested by officers.

4. Perform other duties as may be assigned.

Required Knowledge, Skills and Abilities

• Type a minimum of 50 words per minute.
• Ability to work calmly in stressful situations.
• Ability to give and receive messages via telecommunications equipment clearly and effectively, and use sound judgment.
• Ability to obtain required certification.
• Ability to work assigned shift, including nights, weekends and holidays.
• Ability to maintain regular and predictable attendance.

Machines, Tools, Equipment and Work Aides

• Computer and related software, TLETS computer, radio equipment, telephone, fax, copier, printer.

Education, Certification, and Experience

• Possession of a High School Diploma or equivalent.
• Possession of a valid Texas Class C driver’s license.
• Possession of a valid TCIC/NCIC Certification, or obtain within six months of date of hire.
• Possession of a valid TLETS/NLETS Communication Certification, or obtain within one year of date of hire.
• One-year experience as a police/fire/EMS dispatcher, communications specialist, or any comparable position preferred.

Physical and Environmental Conditions

Duties are generally performed in an office setting. Some light work requiring occasional lifting objects up to 20 pounds to move object. Must be able to sit for long periods of time. Work may also require stooping, kneeling, crouching, bending, standing, walking, pushing, and pulling.

Special Requirements

• Telecommunications Specialist work weekends, nights, holidays and emergencies.
• Must obtain TCIC/NCIC certification within six months of employment.
• Must obtain TLETS/NLETS certification within one year of employment.

Excellent Benefits

Human Resources

701 Main Street

Kerrville, TX 78028

Phone [phone]

Fax [phone]

[e-mail]

www.kerrvilletx.gov

At the City of Kerrville, each eligible employee receives a competitive total compensation package including Medical, Dental, Life Insurance, Accidental Death & Dismemberment and Long Term Disability. As well as an amazing retirement, plan through the Texas Municipal Retirement System with five year vesting and a 2:1 match, and more! Our employees also receive Paid Vacation, Holidays, and Sick Days.

The City of Kerrville is an Equal Opportunity Employer of Qualified Individuals.