COMMUNICATIONS SPECIALIST

CITY OF KILLEEN; Killeen (TX); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health insurance – UnitedHealth Care

Dental and Vision insurance

TMRS retirement

Paid Vacation and Sick Leave

Wellness Events & Free Gym Membership

Job summary

CITY OF KILLEEN in Killeen, TX is hiring a Communications Specialist to receive and relay routine and emergency information. You will answer phones, route calls, and input data into the CAD system for the Bell County Communications Center (BCCC).

Requirements include a high school diploma and at least six months of related experience, with training in NCIC/TCIC and 911 workflows. The city offers health, dental, retirement, paid leave, and wellness benefits.

Qualifications

• High school diploma or equivalent with specialized office coursework.
• Six months of related experience, or an equivalent combination of education and experience.

Responsibilities

• Answering phone for incoming administrative calls and direct proper extensions, non-emergency calls for police services.
• Handling emergency calls for service, or redirect call to appropriate agency, when input into CAD for Bell County Communications Center (BCCC).
• Update information to BCCC when necessary either by CAD or radio.
• Assisting officers in obtaining call information from CAD database.
• Operating NCIC and TCIC terminals; entering persons/property into NCIC and TCIC; sending teletype messages to other agencies.
• Contacting personnel designated for callback; relaying information as required.
• Assisting in training of new communications specialist.
• Maintaining communication center work area and equipment in clean and working condition.
• Performing local, county, state, and national warrant checks.

Skills

Phone support

Emergency communications

Data entry

Training others

Education

High school diploma

Tools

CAD system

NCIC/TCIC terminals

Job description

• Location 3304 Community Boulevard,Killeen, TX, 76540,United States
• Base Pay $17.88 / Hour
• Employee Type FT Non-Exempt
• Required Degree High school

Description

The employee will have the responsibility of:

This position performs administrative and technical work in receiving and relaying routine and emergency information.

• Answering phone for incoming administrative calls and direct proper extensions, non-emergency calls for police services
• Handling emergency calls for service, or redirect call to appropriate agency, when Keys input information into Computer Aided Dispatch (CAD) for Bell County Communications Center (BCCC)
• Update information to BCCC when necessary either by CAD or radio
• Assisting officers in obtaining call information from CAD database
• Operating National Crime Information Center (NCIC) and Texas Crime Information Center (TCIC) terminal; entering persons/property into NCIC and TCIC; making inquiries to NCIC and TCIC for officers and jailers and sends teletype messages to other agencies
• Contacting personnel designated for callback; relaying information as required
• Assisting in training of new communications specialist
• Maintaining communication center work area and equipment in clean and working condition
• Performing local, county, state, and national warrant checks

As an employee with the city of Killeen some benefits are:

• Health insurance from United Health Care (United Health Care Plus for co-pay)
• Dental and Vision insurance
• Retirement through TMRS (Optional 4579(b) Accounts)
• Paid Vacation and Sick Leave
• Wellness Events & Free Gym Membership

Education and Experience:

• Graduation from high school or equivalent with specialized course work in general office practices such as typing and filing; and,
• Six (6) months of increasingly responsible related experience, or
• Any equivalent combination if related education and experience

Special Requirements:

• Must pass a thorough background investigation
• Must attend a Basic Telecommunicator Course within one (2) year of hire at department’s expense and must obtain a Telecommunicator License issued by the Texas Commission on Law Enforcement within one (1) year of hire
• Department of Public Safety Texas Law Enforcement Telecommunicator System (TLETS) terminal operator certification and 911 training. Employee will be required to attend school within six (6) months of hire at the department expense
• Must have a valid driver’s license by date of hire
• Must obtain and maintain a Texas Driver’s License within 60 days of hire

Additional Information

• Required Documentation Proof of education