Emergency Communications Specialist

City of Frisco; Frisco (TX); On-site; USD 32,000 - 40,000; Full time

Job summary

City of Frisco is seeking a skilled Telecommunications Dispatcher to handle emergency and non-emergency calls, gather critical details, and dispatch responders in a fast-paced environment.

Responsibilities include maintaining CAD data, coordinating with law enforcement databases, and adhering to TCIC/NCIC/TLETS rules while providing clear information to callers and first responders. The role requires certifications within set timelines and the ability to work varied shifts.

Qualifications

• High school diploma or GED and one year data entry or customer service experience.
• Must obtain TCIC/NCIC Telecommunicator certification within one year of entering the position.
• Must obtain IAED Emergency Medical Dispatch certification within one year of entering the position.
• Must obtain TCIC/NCIC and TDD certifications within six months of entering the position.
• Must be a United States citizen.
• Must be a minimum of 18 years of age.

Responsibilities

• Answers emergency and non-emergency telephone lines and directs calls accordingly.
• Gathers information from callers including location, nature, severity, and status of emergencies.
• Assesss need for response and dispatches services accordingly.
• Provides pre-arrival medical instructions on medical emergency calls.
• Assists First Responders by relaying information regarding calls for service.
• Documents and corrects 911 location premise errors in CAD.
• Enters data and maintains CAD for cautionary information in alert files.
• Notifies appropriate entities related to problems or complaints under their jurisdiction.
• Enters, maintains, updates and researches information in the Local, State, and National Law Enforcement Telecommunication Systems.
• Ensures telephone and computer dispatch equipment is operational.
• Researches and responds to inquiries from other law enforcement agencies and departments.
• Performs duties required for accreditation process.
• Enters and maintains regional warrants in conjunction with the Frisco Municipal Court.

Skills

Emergency response knowledge

Computer proficiency

TCIC/NCIC compliance

Typing speed

Clear written and spoken English

Education

High School Diploma or GED

Tools

CAD system

Law enforcement databases

TCIC/NCIC/TLETS navigation

Job description

City of Frisco is seeking a skilled Telecommunications Dispatcher to handle emergency and non-emergency calls, gather critical details, and dispatch responders in a fast-paced environment.

Responsibilities include maintaining CAD data, coordinating with law enforcement databases, and adhering to TCIC/NCIC/TLETS rules while providing clear information to callers and first responders. The role requires certifications within set timelines and the ability to work varied shifts.