Emergency Call Taker — Join the 24/7 Public Safety Team

Public Safety Dispatch Network; Elmo (UT); On-site; USD 35,000 - 55,000; Full time

Job summary

Public Safety Dispatch Network in Elmo, Utah is seeking 911 Call Takers to handle incoming emergency calls and document important details for coordinating responses. The role may involve rotating shifts, including nights and weekends, and requires completion of background checks and training.

Candidates should have a high school diploma or equivalent, strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures.

Qualifications

• Requires high school diploma or equivalent.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.
• Ability to follow structured procedures and complete required assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Follow structured procedures

Education

High School Diploma or equivalent

Job description

Public Safety Dispatch Network in Elmo, Utah is seeking 911 Call Takers to handle incoming emergency calls and document important details for coordinating responses. The role may involve rotating shifts, including nights and weekends, and requires completion of background checks and training.

Candidates should have a high school diploma or equivalent, strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures.