Customer Service Representative

jci; Aurora (CO); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Promotions after 90 days

Bilingual compensation

Job summary

Johnson Controls is seeking an Emergency Dispatch Operator in Aurora, Colorado. The role involves monitoring alarms, responding to signals, and delivering exceptional customer service.

You will verify alarms by phone, dispatch authorities, and notify responsible parties as needed. The position includes a five-week training program and requires 18+ years of age, customer service experience, strong communication, typing 20–25 wpm, and basic computer skills.

Qualifications

• Must be 18 years old
• Customer service experience
• Excellent communication skills
• Type between 20–25 wpm
• Basic knowledge of computer applications
• Strong problem-solving skills
• High School Diploma or GED

Responsibilities

• Monitor and respond to alarms and signals while providing exceptional customer service.
• Make outgoing calls to verify alarms and dispatch authorities and notify responsible parties.
• Document alarm handling procedures and complete alarm processing per SOPs.
• Participate in a comprehensive five-week interactive training program.

Skills

Customer service experience

Excellent communication

Typing 20–25 wpm

Basic computer literacy

Strong problem-solving

Education

High School Diploma or GED

Job description

Emergency Dispatch Operator (EDO)

Promotional opportunities are available after 90 days. The hourly wage ranges from $16 to $18, depending on experience. Bilingual candidates fluent in Spanish and English are encouraged to apply and will receive additional compensation.

Responsibilities include, but are not limited to, the following:

• You will be responsible for monitoring and responding to alarms and signals while providing exceptional customer service.
• Make outgoing calls to verify alarms and signals, dispatch authorities, and notify responsible parties.
• Document alarm handling procedures and complete alarm processing as per standard operating procedures.

You will carry out your responsibilities by:

Participating in a comprehensive five-week interactive training program designed to prepare you for the role and introduce you to exciting opportunities. During this training, you will develop the skills necessary to succeed.

Required

• Must be 18 years old
• Customer service experience
• Excellent communication skills
• Able to type between 20 – 25 wpm
• Basic knowledge of computer applications

Preferred

• Strong problem-solving skills
• High School Diploma or GED

Candidates must have the ability to work under pressure, demonstrate punctuality, and uphold strong work ethics. And they must be willing to perform other duties as assigned.

This position requires you to maintain the necessary licensing as part of the job requirements.

Who we are:

Johnson Controls is an equal employment opportunity and affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law EEO is the Law. If you are an individual with a disability and you need an accommodation during the application process, please send your request.

HIRING HOURLY RANGE: $16 - $18

The hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, see the EEO is the Law resource. If you are an individual with a disability and you require an accommodation during the application process, please request one.