Emergency Dept Patient Access Specialist - 12h Day Shift

Bronson Methodist Hospital; Orchard Park (MI); On-site; USD 22,000 - 30,000; Full time

Job summary

Bronson Methodist Hospital in Battle Creek, MI, seeks a Patient Representative for the BBC ED to support patient access needs in a fast-paced environment. You will greet, register and verify patient information, explain billing steps, and help patients understand financial options.

Knowledge of CPT/ICD-10 coding and HIPAA is preferred. Strong multitasking, accuracy, and customer service skills are essential for success in this role with weekend standby rotations and a 12-hour day shift.

Qualifications

• High school diploma or GED required.
• Medical terminology knowledge and CPT/ICD-10 familiarity preferred.
• Experience with HIPAA and confidentiality in handling patient data is important.

Responsibilities

• Greets and registers patients accurately and efficiently.
• Verifies insurance eligibility using online systems.
• Provides and completes required patient forms.
• Collects and enters payments, follows balancing procedures.
• Schedules and communicates appointment information for multiple facilities.
• Verifies insurance for scheduled and urgent patients and obtains authorization as needed.
• Maintains confidentiality in verbal, written and electronic communications.
• Follows established processes, protocols and workflows.
• Takes initiative to resolve problems and meet patient needs.

Skills

Customer service

Typing 45 wpm

Windows proficiency

HIPAA compliance

Education

High school diploma or GED

Tools

Windows OS

Eligibility systems

Job description

Bronson Methodist Hospital in Battle Creek, MI, seeks a Patient Representative for the BBC ED to support patient access needs in a fast-paced environment. You will greet, register and verify patient information, explain billing steps, and help patients understand financial options.

Knowledge of CPT/ICD-10 coding and HIPAA is preferred. Strong multitasking, accuracy, and customer service skills are essential for success in this role with weekend standby rotations and a 12-hour day shift.