ED Patient Access Navigator - Night Shift

Provider Careers at Bronson Medical Group; Kalamazoo (MI); On-site; USD 22,000 - 30,000; Full time

Job summary

Bronson Healthcare Group is seeking a Patient Representative for the BMH Emergency Department night shift. You will greet and register patients, collect demographic and insurance data, verify eligibility, and schedule appointments.

You’ll communicate financial information, estimate costs, and accept payments while maintaining HIPAA-compliant confidentiality. The role requires strong customer service skills, typing proficiency, and familiarity with CPT/ICD-10 coding.

Qualifications

• High school diploma or GED required.
• Previous customer service experience preferred.

Responsibilities

• Greet and register patients, gather demographic and insurance information.
• Verify insurance eligibility using online systems and obtain authorization as needed.
• Schedule appointments and provide price estimates and collect payments.
• Explain financial information and payment arrangements; enter physician orders and patient forms.
• Maintain confidentiality and adhere to HIPAA rules; balance and document transactions.

Skills

Customer service

Medical terminology

CPT coding

ICD-10 coding

Typing 45 WPM

Education

High school diploma or GED

Tools

Windows OS

Job description

Bronson Healthcare Group is seeking a Patient Representative for the BMH Emergency Department night shift. You will greet and register patients, collect demographic and insurance data, verify eligibility, and schedule appointments.

You’ll communicate financial information, estimate costs, and accept payments while maintaining HIPAA-compliant confidentiality. The role requires strong customer service skills, typing proficiency, and familiarity with CPT/ICD-10 coding.