Emergency Department Clerical

Kaiser Permanente; Fontana (CA); On-site; USD 39,000 - 43,000; Full time

Job summary

Kaiser Permanente in Fontana, CA is seeking an experienced receptionist for the Emergency Department. You will work to register patients, answer phones, maintain department records, and direct visitors, ensuring smooth patient flow and accurate documentation.

The role requires prior medical reception experience, excellent customer service and communication skills, and the ability to handle multiple tasks in a fast-paced environment.

Qualifications

• Previous receptionist experience in a medical care setting, preferably an acute care hospital
• Experienced Computer user, knowledge of multiple computer programs
• Typing 20 wpm
• Excellent Customer Service Skills
• Excellent Communication Skills

Responsibilities

• Receives & directs visitors, patients, staff personnel & others
• Answers inquiries to include those concerning general organization, facilities & services
• Determines members & non-members identity & eligibility & assessing need for interpreter/Language Barriers
• Will document, in KPHC, the need or not for Interpreter
• Provides telephone reception by routing information & messages to other individuals & follows through providing general information
• Maintains the Emergency Department log
• Is responsible for properly identifying the patient, verifying Demographics & placing a identification arm band on the patient as soon as possible after the patients arrival
• The bands should be placed on the arm unless injury to the arms is present; then it should be placed on the lower extremity
• Ask before entering a closed curtained area; introduction of self to the patient
• Is responsible for maintaining the communication board w/ the patients name, date, time & complaint
• Prepares, processes & routes a variety of forms
• Prepares, processes & routes a variety of reports & distributes copies of documents as required
• Performs other duties such as mailing, calling for patient transportation & ordering operational supplies as assigned
• Promotes, ensures & improves customer service by demonstrating skills which are consistent w/ the organizations philosophy of providing extraordinary customer relations & quality service
• Prepares, maintains a variety of statistical reports for Departmental/Regional reports & distributes copies as required
• Operates office machines such as the card making machine, computer, Xerox machine as required
• Calls for repairs as needed
• Request paper charts, if needed & distributes appropriately
• Enters anticipated Ambulance arrivals into the Reddinet Computer
• Completes patient records in the computer on the KP Health Connect system & distributes any paper records as needed appropriately
• Notifies departments appropriate for the task (admitting, repairs, dietary, radiology, etc.) & completes any requisitions as needed
• Utilizes Easynet computer process
• Empties the Pneumatic tube as necessary (from lab or chart room) & distributes appropriately
• Is responsible for maintaining & keeping their work area clean & stocked as needed
• Utilizes Regional Consistent Messaging when making contact w/ patients, visitors & during telephone encounters

Skills

Customer service

Communication skills

Typing 20 wpm

Computer literacy

Multitasking

Job description

Essential Responsibilities

This description is for recruitment posting purposes only. It has not received full HR review and approval.

• Receives & directs visitors, patients, staff personnel & others
• Answers inquiries to include those concerning general organization, facilities & services
• Refers to others for further information or assistance as appropriate
• Determines members & non-members identity & eligibility & assessing need for interpreter/Language Barriers
• Will document, in KPHC, the need or not for Interpreter
• Provides telephone reception by routing information & messages to other individuals & follows through providing general information
• Answers telephone stating the department & their name
• Maintains the Emergency Department log
• Is responsible for properly identifying the patient, verifying Demographics & placing a identification arm band on the patient as soon as possible after the patients arrival
• The bands should be placed on the arm unless injury to the arms is present; then it should be placed on the lower extremity
• Ask before entering a closed curtained area; introduction of self to the patient
• Is responsible for maintaining the communication board w/ the patients name, date, time & complaint
• Prepares, processes & routes a variety of forms
• Prepares, processes & routes a variety of reports & distributes copies of documents as required
• Performs other duties such as mailing, calling for patient transportation & ordering operational supplies as assigned
• Promotes, ensures & improves customer service by demonstrating skills which are consistent w/ the organizations philosophy of providing extraordinary customer relations & quality service
• Prepares, maintains a variety of statistical reports for Departmental/Regional reports & distributes copies as required
• Operates office machines such as the card making machine, computer, Xerox machine as required
• Calls for repairs as needed
• Requests paper charts, if needed & distributes appropriately
• Enters anticipated Ambulance arrivals into the Reddinet Computer
• Completes patient records in the computer on the KP Health Connect system & distributes any paper records as needed appropriately
• Notifies departments appropriate for the task (admitting, repairs, dietary, radiology, etc.) & completes any requisitions as needed
• Empties the Pneumatic tube as necessary (from lab or chart room) & distributes appropriately
• Is responsible for maintaining & keeping their work area clean & stocked as needed
• Utilizes Regional Consistent Messaging when making contact w/ patients, visitors & during telephone encounters

Job Summary

Registers patients, answers telephones, maintains department records & directs visitors.

Essential Responsibilities

This description is for recruitment posting purposes only. It has not received full HR review and approval.

• Receives & directs visitors, patients, staff personnel & others
• Answers inquiries to include those concerning general organization, facilities & services
• Refers to others for further information or assistance as appropriate
• Determines members & non-members identity & eligibility & assessing need for interpreter/Language Barriers
• Will document, in KPHC, the need or not for Interpreter
• Provides telephone reception by routing information & messages to other individuals & follows through providing general information
• Answers telephone stating the department & their name
• Maintains the Emergency Department log
• Is responsible for properly identifying the patient, verifying Demographics & placing a identification arm band on the patient as soon as possible after the patients arrival
• The bands should be placed on the arm unless injury to the arms is present; then it should be placed on the lower extremity
• Ask before entering a closed curtained area; introduction of self to the patient
• Is responsible for maintaining the communication board w/ the patients name, date, time & complaint
• Prepares, processes & routes a variety of forms
• Prepares, processes & routes a variety of reports & distributes copies of documents as required
• Performs other duties such as mailing, calling for patient transportation & ordering operational supplies as assigned
• Promotes, ensures & improves customer service by demonstrating skills which are consistent w/ the organizations philosophy of providing extraordinary customer relations & quality service
• Prepares, maintains a variety of statistical reports for Departmental/Regional reports & distributes copies as required
• Operates office machines such as the card making machine, computer, Xerox machine as required
• Calls for repairs as needed
• Request paper charts, if needed & distributes appropriately
• Enters anticipated Ambulance arrivals into the Reddinet Computer
• Completes patient records in the computer on the KP Health Connect system & distributes any paper records as needed appropriately
• Notifies departments appropriate for the task (admitting, repairs, dietary, radiology, etc.) & completes any requisitions as needed
• Utilizes Easynet computer process
• Empties the Pneumatic tube as necessary (from lab or chart room) & distributes appropriately
• Is responsible for maintaining & keeping their work area clean & stocked as needed
• Utilizes Regional Consistent Messaging when making contact w/ patients, visitors & during telephone encounters

Basic Qualifications

• Previous receptionist experience in a medical care setting, preferably an acute care hospital
• Experienced Computer user, knowledge of multiple computer programs
• Typing 20 wpm
• Excellent Customer Service Skills
• Excellent Communication Skills

Education

N/A

License, Certification, Registration

N/A

Additional Requirements

N/A

Preferred Qualifications

N/A

Notes

Schedule to include all shifts, rotating weekends, holidays, and floating within the established seniority section.

Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.

Job Duties

For jobs where work will be performed in unincorporated LA County, the employer provides the following statement in accordance with the Los Angeles County Fair Chance Ordinance. Criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

• Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state, and local laws and regulations, accreditation, and licensure requirements (where applicable), and Kaiser Permanente's policies and procedures.
• Models and reinforces ethical behavior in self and others in accordance with the Principles of Responsibility, adheres to organizational policies and guidelines; supports compliance initiatives; maintains confidences; admits mistakes; conducts business with honesty, shows consistency in words and actions; follows through on commitments.
• Job duties with at least occasional or possible access to: (1) patients, the general public, or other employees; (2) confidential protected health information and other confidential KP information (including employee, proprietary, financial or trade secret information); (3) KP property and assets, for example, electronic assets, medical instruments, or devices; (4) controlled substances regulated by federal law or potentially subject to diversion.

Primary Location

California, Fontana, Fontana Medical Center

Scheduled Weekly Hours

20

Shift

Variable

Workdays

Mon, Tue, Wed, Thu, Fri, Sat, Sun

Working Hours Start

12:00 AM

Working Hours End

11:59 PM

Job Schedule

Call-in/On-Call

Job Type

Standard

Worker Location

Onsite

Employee Status

Regular

Employee Group/Union Affiliation

B05|USW|Local 7600

Job Level

Entry Level

Department

Fontana Medical Center - New - Emergency-Day - 0806

Pay Range

$28.01 - $30.89 / hour

Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay determined at offer will be based on labor market data, internal alignment, and a candidate's years of relevant work experience, education, certifications, skills, and geographic location.

Travel

No

Work Setting

Onsite

Worker location must align with Kaiser Permanente's Authorized States policy.

Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.