Emergency Department Patient Access Specialist

Mercy; Missouri; On-site; USD 36,000 - 48,000; Full time

Job summary

Mercy Hospital St. Louis is seeking a Patient Access Representative for the Emergency Department. You will handle patient entry, registration, insurance verification, and financial clearance, ensuring accurate demographic and insurance data and a compassionate patient experience.

The role requires exceptional customer service, strong attention to detail, and the ability to work in a fast-paced healthcare setting. Located in the Emergency Department at Mercy Hospital St.

Qualifications

• High School Diploma or GED required.
• One to three years of customer service, registration, or clerical experience preferred.
• Knowledge of medical terminology and insurance plans preferred.

Responsibilities

• Register patients and verify demographic, insurance, and guarantor information.
• Deliver outstanding service to patients, visitors, providers, insurance representatives, and colleagues.
• Verify insurance eligibility and benefits; communicate out-of-pocket costs; collect payments.
• Protect patient privacy and comply with HIPAA and regulatory standards.
• Maintain high accuracy in entering patient and insurance information; complete required processes.
• Collaborate with clinical and non-clinical departments to support patient care and department goals.

Skills

Verbal communication

Written communication

Customer service

Telephone etiquette

Attention to detail

Multitasking

Data entry

Professionalism

Education

High School Diploma or GED

Job description

Mercy Hospital St. Louis is seeking a Patient Access Representative for the Emergency Department. You will handle patient entry, registration, insurance verification, and financial clearance, ensuring accurate demographic and insurance data and a compassionate patient experience.

The role requires exceptional customer service, strong attention to detail, and the ability to work in a fast-paced healthcare setting. Located in the Emergency Department at Mercy Hospital St.