Emergency Department Patient Access Specialist

Boston Medical Center (BMC); Boston (MA); Hybrid; USD 29,000 - 37,000; Full time

Job summary

Boston Medical Center in Boston, MA seeks an ED Patient Access Rep to manage complete patient registration and insurance verification in a fast-paced ED setting. The role supports all ED staff, with data accuracy and strong customer service as key responsibilities.

The position requires 0-2 years hospital registration or 3 years customer service experience, and a high school diploma. Bilingual candidates are preferred; Epic proficiency is a plus.

Qualifications

• Strong customer service and interpersonal skills.
• Ability to prioritize and handle multiple tasks in a busy environment.
• Accurate data entry and record keeping in hospital information systems.

Responsibilities

• Delivers outstanding customer service to internal and external customers.
• Verifies patient insurance and records demographic, financial and visit information.
• Documents accurate information on patient accounts to ensure workflow efficiency.
• Collaborates with staff to ensure positive patient experience.

Skills

Customer service

Data accuracy

Multitasking

Communication skills

Teamwork

Education

High School Diploma

Tools

Epic

Job description

Boston Medical Center in Boston, MA seeks an ED Patient Access Rep to manage complete patient registration and insurance verification in a fast-paced ED setting. The role supports all ED staff, with data accuracy and strong customer service as key responsibilities.

The position requires 0-2 years hospital registration or 3 years customer service experience, and a high school diploma. Bilingual candidates are preferred; Epic proficiency is a plus.