Patient Access Pro: Fast ED Registration & Billing

Boston Medical Center; Boston (MA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

403(b) savings match

Paid time off

Career advancement opportunities

Wellbeing resources

Job summary

Boston Medical Center in Boston, MA seeks an ED Registration Clerk to ensure complete and accurate patient registration and billing information in a high‑volume emergency department. You will verify demographics, insurance data and collect copays while supporting ED staff in a fast-paced environment.

The role requires strong customer service, multitasking, and accuracy; familiarity with Epic and hospital systems is preferred. Competitive benefits and career advancement are offered.

Qualifications

• High school diploma or GED required; CAC certification within 120 days of employment.
• 0–2 years hospital registration experience or 3+ years in customer service preferred.
• Bilingual candidates and hospital/healthcare experience preferred.

Responsibilities

• Deliver outstanding customer service to internal and external customers.
• Ensure integrity of patient demographic, insurance and admission data in the hospital information system.
• Verify patient insurance using various methods and apply payer requirements for reimbursement.
• Assist with departmental coverage, including admission and ED coverage, and participate in holiday rotation.
• Conduct inpatient interviews, secure patient valuables, and document accurate information on all accounts.
• Handle difficult situations with effective problem-solving skills.
• Serve as a resource for patients and staff regarding registration, insurance eligibility and admission questions.
• Collect insurance copays and collaborate to provide a positive patient experience.
• Work independently and in a team in a fast-paced environment with interruptions.
• Type at least 40 words per minute and communicate professionally.
• Use supervisors or managers to resolve issues and attend departmental meetings.
• Respect cultural diversity and use interpreters when needed.
• Perform additional tasks as assigned.

Skills

Customer service

Multitasking

Communication

Typing 40 wpm

MS Outlook

Education

High school diploma or GED

CAC certification within 120 days

Tools

Epic

Job description

Boston Medical Center in Boston, MA seeks an ED Registration Clerk to ensure complete and accurate patient registration and billing information in a high‑volume emergency department. You will verify demographics, insurance data and collect copays while supporting ED staff in a fast-paced environment.

The role requires strong customer service, multitasking, and accuracy; familiarity with Epic and hospital systems is preferred. Competitive benefits and career advancement are offered.