Weekend ED Patient Access Representative

University Hospitals; Beachwood (OH); On-site; USD 25,000 - 39,000; Part time

Benefits offered by this job

Weekend shifts

Experience in ED operations

Job summary

University Hospitals in Beachwood, OH, seeks an Emergency Department Patient Access Representative for weekend shifts (Sat and Sun, 3:00pm-11:30pm) plus one holiday per year. You will register patients, verify insurance, and help coordinate care in a fast-paced ED environment.

Join a collaborative team, support MyChart navigation, and ensure accurate data capture, billing readiness, and smooth patient throughput in a critical care setting.

Qualifications

• Calm, organized, and compassionate in a high-volume ED environment.
• Strong teamwork and communication with patients, families, and clinicians.
• Detail-oriented with accuracy in registration and insurance verification.
• Ability to prioritize multiple tasks while maintaining confidentiality.

Responsibilities

• Welcome and assist patients and families during ED visits with empathy and urgency.
• Complete patient registration, check-in, and discharge processes accurately and efficiently.
• Verify and update demographics, insurance, and financial information to support timely care and billing.
• Answer calls and address patient questions, scheduling needs, and inquiries.
• Support enrollment in MyChart and other patient communication tools.
• Communicate important patient information clearly with ED team.
• Collect copays, deductibles, coinsurance, and prior balances per guidelines.
• Assist with insurance verification and prior authorizations.
• Schedule referrals and follow-up appointments after ED visits.
• Maintain EPIC documentation and manage work queues.

Skills

Customer service

Attention to detail

Communication

EPIC experience

HIPAA compliance

Team collaboration

Tools

EPIC

MyChart

Job description

University Hospitals in Beachwood, OH, seeks an Emergency Department Patient Access Representative for weekend shifts (Sat and Sun, 3:00pm-11:30pm) plus one holiday per year. You will register patients, verify insurance, and help coordinate care in a fast-paced ED environment.

Join a collaborative team, support MyChart navigation, and ensure accurate data capture, billing readiness, and smooth patient throughput in a critical care setting.