Emergency Department Care Navigator

Mayo Clinic; Rochester (MN); Presencial; USD 30.000 - 42.000; A tiempo parcial

Descripción de la vacante

Mayo Clinic in Rochester, MN is seeking a part-time Healthcare Support Specialist to facilitate patient visits and support care teams. You will coordinate appointment schedules, verify patient demographics and insurance, and assist with test scheduling and patient flow in a fast-paced, multi-specialty setting.

This role requires strong customer service, effective communication, and the ability to adapt to dynamic clinic needs.

Formación

• High school diploma/GED and 2 years’ customer service experience OR an Associate’s Degree.
• Strong multitasking ability in environments like call centers or medical offices.
• Exposure to electronic health records (preferred).

Responsabilidades

• Coordinate complex appointment schedules and daily activities for multi-specialty care teams.
• Prepare patients, complete pre-examination records, and verify demographics and insurance information.
• Schedule and reschedule tests/consults; assist with patient flow and provide navigation in the EHR.
• Assist with patient visits, including basic patient comfort needs and equipment placement as needed.
• Enforce entrance policies and assist with safety and security coordination as required.

Educación

High School Diploma / GED or Associate's Degree

Descripción del empleo

Mayo Clinic in Rochester, MN is seeking a part-time Healthcare Support Specialist to facilitate patient visits and support care teams. You will coordinate appointment schedules, verify patient demographics and insurance, and assist with test scheduling and patient flow in a fast-paced, multi-specialty setting.

This role requires strong customer service, effective communication, and the ability to adapt to dynamic clinic needs.