Registration Rep- .75 FTE Eve/Nights - RST ED

Mayo Clinic; Rochester (MN); On-site; USD 34,000 - 47,000; Full time

Benefits offered by this job

Medical plans

Dental coverage

Vision plan

HSA/FSAs

Retirement plan

Job summary

Mayo Clinic in Rochester, MN seeks a Registration Representative for the Emergency Department. This on-site role involves greeting patients, verifying demographic and insurance data, collecting copays, and guiding patients through the registration process.

Responsibilities require mobility throughout the ED, strong communication skills, and adherence to safety/quality standards. Shifts include evenings/nights, with a mix of 8- and 12-hour duties and weekend coverage.

Qualifications

• High School Diploma or GED required and 2+ years of relevant experience.
• Experience with Epic RC/EMR is preferred.
• HFMA certification is preferred.
• Good written and verbal communication skills and professional phone etiquette.

Responsibilities

• Register patients on-site in the Emergency Department, verifying demographics, insurance, and emergency contacts.
• Collect ED copays and gather pertinent data from patients.
• Greet patients arriving by ambulance or helicopter and guide them through registration.
• Must be able to walk to patients' locations in the ED and hospital while maintaining safety protocols.
• Adhere to quality assurance guidelines and productivity standards.

Skills

Communication

Phone etiquette

Basic computer skills

Verbal communication

Interpersonal skills

Scheduling systems knowledge

Education

High School Diploma or GED

2+ years relevant experience

HFMA Certification (preferred)

Tools

Epic RC/EMR system

Scheduling systems

Job description

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans– to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical:Multiple plan options.
• Dental:Delta Dental or reimbursement account for flexible coverage.
• Vision:Affordable plan with national network.
• Pre-Tax Savings:HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

Given the nature of the Emergency Department, the role can be fast-paced and demanding, requiring quick thinking and the ability to pivot swiftly between tasks. We are seeking individuals who thrive in such dynamic environments and can effectively navigate the stressors that arise in this setting.

This position entails working on-site in Rochester, MN, within the Emergency Department. The responsibilities involve a considerable degree of mobility, with team members actively moving through the Emergency Department, entering patient rooms to verify demographic information, insurance details, emergency contacts, primary care physician information, collecting ED copays, and gathering other pertinent data. Additionally, our team is responsible for welcoming patients arriving by ambulance or helicopter, often during challenging moments in their healthcare journey.

The Registration Representative is required to ensure patient safety using positive patient identification protocols and obtain the appropriate consents as required. In person registration requires the ability to physically walk to patients’ location throughout the emergency department and/or hospital. This role requires adherence to quality assurance guidelines as well as established productivity standards to support the work unit’s performance expectations.

**This vacancy is not eligible for sponsorship / we will not sponsor or transfer visas for this position.

During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.

Qualifications

High School Diploma or GED and 2+ years of relevant experience required

Experience in using an Epic RC/EMR system is preferred.Healthcare Financial Management Association (HFMA) Certification Preferred.

Ability to read and communicate effectively. Basic computer/keyboarding skills, intermediate mathematic competency. Good written and verbal communication skills. Knowledge of proper phone etiquette and phone handling skills. Position requires good communication skills. Prior desk, appointment, or secretarial experience and a working knowledge of scheduling systems and procedures are preferred. Incumbents must have the ability to interact on a professional level with individuals from diverse backgrounds and maintain working knowledge of systems and processes related to patient registration and scheduling activities.

Exemption Status

Nonexempt

Compensation Detail

$25.38 - $34.27 / hour

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

60

Schedule Details

This position is a mixture of 8 and 12 hour shifts working evening/nights. Earliest start time would be 330p latest end time would be 7a

Weekend Schedule

Every third weekend working 12 hour shifts and 2 major holidays a year

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the'EOE is the Law'. Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.