Patient Appointment Services Specialist - Multiple Departments

Mayo Career Site UK; Rochester (MN); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Mayo Clinic in Rochester, MN seeks a Patient Appointment Services Specialist to support patient visits by accurately determining appointment needs and scheduling accordingly.

You will use electronic tools to access patient information, coordinate multi-specialty itineraries, and communicate with patients and health care teams with professional phone etiquette.

This hybrid, day-shift role requires proximity to the Mayo Support Center and may involve occasional on-site work.

Qualifications

• Utilize strong technical skills to navigate electronic tools to determine accurate appointment scheduling.
• Multi-task across multiple computer resources to update patient electronic health information (For example; insurance).
• Coordinate complex scheduling which may include multi-specialty itineraries.
• Leverage phone etiquette and customer service skills to accurately communicate with patients and the health care team.

Responsibilities

• Utilize strong technical skills to navigate electronic tools to determine accurate appointment scheduling.
• Multi-task across multiple computer resources to update patient electronic health information (For example; insurance).
• Coordinate complex scheduling which may include multi-specialty itineraries.
• Leverage phone etiquette and customer service skills to accurately communicate with patients and the health care team.

Skills

Technical skills

Multi-tasking

Scheduling

Phone etiquette

Job description

Patient appointment services specialists (PASS) facilitate patient visits and support health care providers by anticipating and responding to patient needs and requests of the health care team.

As a PASS, you will use patient-specific information to accurately determine the nature of an appointment request and independently schedule and confirm patient appointments.

You will be expected to:

• Utilize strong technical skills to navigate electronic tools to determine accurate appointment scheduling
• Multi-task across multiple computer resources to update patient electronic health information (For example; insurance)
• Coordinate complex scheduling which may include multi-specialty itineraries
• Leverage phone etiquette and customer service skills to accurately communicate with patients and the health care team

Work schedules are primarily day shifts, Monday through Friday.

This is a hybrid position and the individual must be located within 100 miles of the Mayo Support Center (4001 41st St NW, Rochester, MN 55901) for occasional on-site expectations based on business needs. Hours may vary and additional time or overtime may be required to meet workload requirements. Specific work unit placement is not guaranteed.

During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.

This posting is for applicants external to Mayo Clinic only.Internal candidates please search for Patient Appointment Services Specialist in the internal Opportunity Marketplace.

Mayo Clinic will not sponsor or transfer visas for this position including F1 OPT STEM.