Emergency Communications Trainee - Training & Benefits

911 Emergency Communications; Michigan; On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

911 Emergency Communications is seeking Dispatcher Trainee / Telecommunicator Trainee positions in Eastlake, MI. Trainees receive structured instruction on receiving calls, documenting incidents, operating dispatch systems, and supporting emergency response operations.

As training progresses, responsibilities expand based on demonstrated skills, certifications, and performance standards set by the employer.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Trainee positions are intended for applicants without prior dispatch experience.
• Basic computer skills and clear communication are essential.

Responsibilities

• Learn emergency call-taking procedures and terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and computer-aided dispatch skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform duties under supervision.
• Complete assessments and training milestones.

Skills

Typing

Communication

Customer service

Education

High school diploma

Tools

Dispatch software

Job description

911 Emergency Communications is seeking Dispatcher Trainee / Telecommunicator Trainee positions in Eastlake, MI. Trainees receive structured instruction on receiving calls, documenting incidents, operating dispatch systems, and supporting emergency response operations.

As training progresses, responsibilities expand based on demonstrated skills, certifications, and performance standards set by the employer.