Emergency Communications Trainee: Dispatcher/Telecommunicator

911 Emergency Communications; Harbor Springs, Cross Village (MI, MI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

911 Emergency Communications in Cross Village, MI, invites applicants to Dispatcher Trainee or Telecommunicator Trainee positions. Trainees receive structured instruction to receive calls, document incidents, operate dispatch systems, and support emergency response operations.

Responsibilities expand as skills are demonstrated, with progressive assessments, required trainings, and potential certifications. Applicants should have a high school diploma and strong computer and typing basics.

Qualifications

• High school diploma or recognized equivalent.
• No prior dispatch experience required.
• Basic computer skills and clear communication.

Responsibilities

• Learn emergency call-taking procedures and terminology.
• Confirm locations and gather incident details accurately.
• Develop typing and computer-aided dispatch skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform assigned duties under supervision.
• Complete assessments, coaching sessions, and training milestones.
• Learn confidentiality, security, and professional-conduct requirements.

Skills

Typing

Communication skills

Computer basics

Education

High school diploma

Job description

911 Emergency Communications in Cross Village, MI, invites applicants to Dispatcher Trainee or Telecommunicator Trainee positions. Trainees receive structured instruction to receive calls, document incidents, operate dispatch systems, and support emergency response operations.

Responsibilities expand as skills are demonstrated, with progressive assessments, required trainings, and potential certifications. Applicants should have a high school diploma and strong computer and typing basics.