Emergency Communications Trainee — Dispatcher/Telecommunicator

911 Emergency Communications; Remsenburg-Speonk (NY); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

911 Emergency Communications in Remsenburg, NY is seeking Dispatcher Trainee/Telecommunicator Trainee to begin a career in emergency communications. Trainees learn to receive calls, document incidents, operate dispatch systems, and support responder operations under supervision.

Training may include classroom sessions, simulations, and supervised console duties, with shifts that may cover nights, weekends, holidays, and overtime as required by the agency.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Trainee positions are often intended for applicants without previous dispatch experience, though employers may set additional prerequisites.
• Candidates should have basic computer skills, clear communication, and accurate typing; willingness to receive feedback is important.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and computer-aided dispatch skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform assigned duties under supervision.
• Complete assessments, coaching sessions, and training milestones.
• Learn confidentiality, security, and professional-conduct requirements.

Skills

Basic computer skills

Clear communication

Accurate typing

Willingness to receive feedback

Education

High school diploma or recognized equivalent

Tools

Computer-aided Dispatch (CAD)

Headsets

Job description

911 Emergency Communications in Remsenburg, NY is seeking Dispatcher Trainee/Telecommunicator Trainee to begin a career in emergency communications. Trainees learn to receive calls, document incidents, operate dispatch systems, and support responder operations under supervision.

Training may include classroom sessions, simulations, and supervised console duties, with shifts that may cover nights, weekends, holidays, and overtime as required by the agency.