Emergency Communications Trainee: Dispatcher/Telecommunicator

Emergency Telecommunicator Services; Coyote Wells (CA); On-site; USD 38,000 - 52,000; Full time

Job summary

Emergency Telecommunicator Services seeks Dispatcher Trainee to begin a structured program in Coyote, CA. You will learn to take calls, document incidents, operate dispatch systems, and support emergency response operations.

Responsibilities increase with demonstrated skills, with training milestones and certifications. Shifts may include nights, weekends, holidays, and overtime as required.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Trainee positions are often for applicants without dispatch experience.
• Basic computer skills and clear communication are essential.
• Willingness to receive feedback; customer service can be useful.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and computer-aided dispatch skills.
• Study service-area geography, maps and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform assigned duties under supervision.
• Complete assessments, coaching sessions and training milestones.
• Learn confidentiality, security and professional-conduct requirements.

Skills

Basic computer skills

Clear communication

Accurate typing

Willingness to receive feedback

Education

High school diploma or equivalent

Tools

Headsets

Multiple displays

Job description

Emergency Telecommunicator Services seeks Dispatcher Trainee to begin a structured program in Coyote, CA. You will learn to take calls, document incidents, operate dispatch systems, and support emergency response operations.

Responsibilities increase with demonstrated skills, with training milestones and certifications. Shifts may include nights, weekends, holidays, and overtime as required.