Emergency Communications Trainee: Dispatcher

Emergency Telecommunicator Services; Apple Valley (CA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

Emergency Telecommunicator Services is offering Dispatcher Trainee opportunities in Ontario, CA. Trainees will participate in classroom instruction, simulations, and supervised console assignments, with schedules that may include nights, weekends, holidays, and overtime as training progresses.

The role emphasizes learning emergency call-taking procedures, gathering incident details, and developing typing and CAD skills, while studying geography and radio procedures within a public-safety

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Basic computer skills and accurate typing are expected.
• Clear communication and willingness to receive feedback are important.
• Customer service or telephone-based experience may be useful.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop typing and computer-aided dispatch skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform duties under supervision.
• Complete assessments, coaching sessions, and training milestones.
• Learn confidentiality, security, and professional conduct requirements.

Job description

Emergency Telecommunicator Services is offering Dispatcher Trainee opportunities in Ontario, CA. Trainees will participate in classroom instruction, simulations, and supervised console assignments, with schedules that may include nights, weekends, holidays, and overtime as training progresses.

The role emphasizes learning emergency call-taking procedures, gathering incident details, and developing typing and CAD skills, while studying geography and radio procedures within a public-safety