Emergency Communications Trainee — Launch a Dispatch Career

County Emergency Communications; Sacramento (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

County Emergency Communications in Alta, California seeks Dispatcher Trainee / Telecommunicator Trainee to learn emergency call-taking, incident documentation, and dispatch operations under supervision.

Training combines classroom instruction, simulations, and supervised console assignments. Schedules may include nights, weekends, holidays, and overtime, with completion tied to certifications and performance standards.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Trainee positions are often intended for applicants without previous dispatch experience, although employers may require additional prerequisites.
• Basic computer skills, clear communication, accurate typing, and willingness to receive feedback are useful.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and computer-aided dispatch skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform assigned duties under supervision.
• Complete assessments, coaching sessions, and training milestones.
• Learn confidentiality, security, and professional-conduct requirements.

Skills

Computer skills

Clear communication

Typing accuracy

Customer service

Education

High school diploma or GED

Job description

County Emergency Communications in Alta, California seeks Dispatcher Trainee / Telecommunicator Trainee to learn emergency call-taking, incident documentation, and dispatch operations under supervision.

Training combines classroom instruction, simulations, and supervised console assignments. Schedules may include nights, weekends, holidays, and overtime, with completion tied to certifications and performance standards.