Emergency Communications Trainee: Launch Dispatch Career

Emergency Telecommunicator Services; Summerland (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

Emergency Telecommunicator Services is offering Dispatcher Trainee and Telecommunicator Trainee positions in Summerland, CA. Trainees receive structured instruction to learn call-taking, incident documentation, and operations within an emergency communications center.

As training progresses, responsibilities expand, with classroom instruction, simulations, and supervised console assignments, including nights, weekends, holidays, and overtime depending on scheduling and training milestones.

Qualifications

• Basic computer skills required.
• Clear communication and accurate typing essential.
• Willingness to receive feedback and improve performance.
• Customer service or telephone experience may be useful.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and computer-aided dispatch skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform assigned duties under supervision.
• Complete assessments, coaching sessions, and training milestones.
• Learn confidentiality, security, and professional-conduct requirements.

Skills

Basic computer skills

Clear communication

Accurate typing

Willingness to receive feedback

Customer service experience (optional)

Education

High school diploma or equivalent

Job description

Emergency Telecommunicator Services is offering Dispatcher Trainee and Telecommunicator Trainee positions in Summerland, CA. Trainees receive structured instruction to learn call-taking, incident documentation, and operations within an emergency communications center.

As training progresses, responsibilities expand, with classroom instruction, simulations, and supervised console assignments, including nights, weekends, holidays, and overtime depending on scheduling and training milestones.