Emergency Communications Trainee — Dispatcher & Telecommunicator

Emergency Telecommunicator Services; Tucson (AZ); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Insurance coverage

Employer-provided training

Paid leave

Job summary

Emergency Telecommunicator Services in Catalina, AZ offers Dispatcher Trainee and Telecommunicator Trainee opportunities designed as a structured entry into emergency communications. Trainees learn to receive calls, document incidents, and operate dispatch systems under instructor guidance.

Training may combine classroom instruction, simulations, and supervised console assignments. Schedules may include nights, weekends, holidays, and overtime as proficiency grows.

Qualifications

• High school diploma or equivalent commonly required.
• Trainee positions may be for applicants without prior dispatch experience.
• Basic computer skills and clear communication are essential.
• Customer service or telephone-based experience may be useful.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and computer-aided dispatch skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform assigned duties under supervision.
• Complete assessments, coaching sessions, and training milestones.
• Learn confidentiality, security, and professional-conduct requirements.

Skills

Typing speed

Computer skills

Clear communication

Customer service

Education

High school diploma

Tools

CAD software

Radio systems

Job description

Emergency Telecommunicator Services in Catalina, AZ offers Dispatcher Trainee and Telecommunicator Trainee opportunities designed as a structured entry into emergency communications. Trainees learn to receive calls, document incidents, and operate dispatch systems under instructor guidance.

Training may combine classroom instruction, simulations, and supervised console assignments. Schedules may include nights, weekends, holidays, and overtime as proficiency grows.