Emergency Communications Dispatcher Trainee

Emergency Telecommunicator Services; Phoenix (AZ); Sur place; USD 30 000 - 42 000; Plein temps

Résumé du poste

Emergency Telecommunicator Services seeks Dispatcher Trainee and Telecommunicator Trainee candidates for a Central location. Trainees learn to receive calls, document incidents, operate dispatch systems, and support emergency responders under supervision.

Training blends classroom instruction, simulations, and supervised console work. Schedules may include nights, weekends, holidays, and overtime as competencies grow.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Trainee positions may be for applicants without dispatch experience.
• Basic computer skills and clear communication are important.

Responsabilités

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and computer-aided dispatch skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform assigned duties under supervision.
• Complete assessments and training milestones.

Connaissances

Call-taking procedures

Typing speed

CAD skills

Radio procedures

Communication skills

Customer service experience

Formation

High School Diploma

Outils

Computer-aided dispatch (CAD)

Description du poste

Emergency Telecommunicator Services seeks Dispatcher Trainee and Telecommunicator Trainee candidates for a Central location. Trainees learn to receive calls, document incidents, operate dispatch systems, and support emergency responders under supervision.

Training blends classroom instruction, simulations, and supervised console work. Schedules may include nights, weekends, holidays, and overtime as competencies grow.