Emergency Communications Trainee

911 Emergency Communications; Dry Branch (WV); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

911 Emergency Communications in Drybranch, WV seeks Dispatcher Trainee / Telecommunicator Trainee to learn call-taking, incident documentation, and console operations under expert supervision.

The program combines classroom instruction, simulations, and supervised shifts, with potential nights and weekends. Trainees must meet basic requirements and anticipate certifications during training, leading to independent assignments upon successful completion.

Qualifications

• High school diploma or equivalent commonly required.
• Basic computer skills and clear communication.
• Willingness to receive feedback and learn on the job.

Responsibilities

• Learn emergency call-taking procedures and terminology.
• Practice confirming locations and gathering incident details.
• Develop typing and CAD skills for incident documentation.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform duties under supervision.
• Complete assessments and training milestones.
• Maintain confidentiality and professional conduct.

Skills

Computer skills

Clear communication

Accurate typing

Willingness to receive feedback

Education

High school diploma or equivalent

Tools

Computer-aided dispatch (CAD)

Job description

911 Emergency Communications in Drybranch, WV seeks Dispatcher Trainee / Telecommunicator Trainee to learn call-taking, incident documentation, and console operations under expert supervision.

The program combines classroom instruction, simulations, and supervised shifts, with potential nights and weekends. Trainees must meet basic requirements and anticipate certifications during training, leading to independent assignments upon successful completion.