Emergency Communications Trainee:Dispatcher/Telecommunicator

County Emergency Communications; New Midway (MD); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Insurance coverage through trainee pay

Retirement benefits

Paid leave

Paid trainee training

Job summary

County Emergency Communications in Midway, WV offers Dispatcher Trainee and Telecommunicator Trainee positions as structured entry points into emergency communications work. Trainees learn how to receive calls, document incidents, operate dispatch systems, and support emergency response operations under the guidance of qualified instructors.

Responsibilities increase as skills are demonstrated, with independent assignments tied to training milestones, required certifications, and employer

Qualifications

• High school diploma or equivalent required; trainee roles target applicants without dispatch experience.
• Basic computer skills, clear communication, and accurate typing; willingness to receive feedback; customer service experience may help; check vacancy for assessments.

Responsibilities

• Learn emergency call-taking procedures and agency terminology
• Confirm locations and gather essential incident details
• Develop accurate typing and computer-aided dispatch skills
• Study service-area geography, maps, and response jurisdictions
• Learn radio procedures and unit-status monitoring
• Observe and perform assigned duties under supervision
• Complete assessments, coaching sessions, and training milestones
• Learn confidentiality, security, and professional-conduct requirements

Skills

Typing accuracy

Communication skills

Computer literacy

Willingness to learn

Education

High school diploma or equivalent

Tools

CAD systems

Job description

County Emergency Communications in Midway, WV offers Dispatcher Trainee and Telecommunicator Trainee positions as structured entry points into emergency communications work. Trainees learn how to receive calls, document incidents, operate dispatch systems, and support emergency response operations under the guidance of qualified instructors.

Responsibilities increase as skills are demonstrated, with independent assignments tied to training milestones, required certifications, and employer