911 Call Taker - Fast, Precise Emergency Communicator

Regional 911 Intake Solutions; Hermitage (Mercer County); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Regional 911 Intake Solutions seeks 911 Call Takers to handle emergency and nonemergency calls in Wheatland, PA. Responsibilities include confirming locations, recording details, and guiding responders.

Candidate should have a high school diploma; prior customer service or public safety exposure is helpful. Assessments and training requirements apply, with potential shift work and 24/7 operations depending on staffing.

Qualifications

• High school diploma or equivalent required.
• Previous customer service, call center, or public safety experience is helpful but not always required.
• Assessments and minimum scores are set by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing speed

Clear communication

Public safety awareness

Education

High school diploma

Job description

Regional 911 Intake Solutions seeks 911 Call Takers to handle emergency and nonemergency calls in Wheatland, PA. Responsibilities include confirming locations, recording details, and guiding responders.

Candidate should have a high school diploma; prior customer service or public safety exposure is helpful. Assessments and training requirements apply, with potential shift work and 24/7 operations depending on staffing.