Emergency Communications Specialist — 911 Call Taker

National Public Safety Careers; Petersburg (PA); Sur place; USD 35 000 - 52 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Résumé du poste

National Public Safety Careers in Petersburg, PA seeks 911 Call Taker candidates to be first responders, documenting details and coordinating with dispatch teams. The role involves speaking with callers, confirming locations, and gathering essential information for emergency responders.

Successful applicants will follow structured procedures, pass required assessments, and complete call-taking training with potential rotating shifts.

Qualifications

• High school diploma or recognized equivalent.
• Customer service, telephone support, or public safety experience preferred.
• Strong listening comprehension, accurate typing, and clear verbal communication.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Connaissances

Listening

Typing

Verbal communication

Procedural follow-through

Formation

High school diploma

Outils

Call dispatch software

Description du poste

National Public Safety Careers in Petersburg, PA seeks 911 Call Taker candidates to be first responders, documenting details and coordinating with dispatch teams. The role involves speaking with callers, confirming locations, and gathering essential information for emergency responders.

Successful applicants will follow structured procedures, pass required assessments, and complete call-taking training with potential rotating shifts.