911 Call Taker: Emergency Response Specialist

Regional 911 Intake Solutions; City of Poughkeepsie (NY); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Training and certification

Job summary

Regional 911 Intake Solutions seeking 911 Call Takers for Stormville, NY. Responsibilities include handling emergency and non-emergency calls, confirming locations, and entering data into dispatch software.

Requirements emphasize a high school diploma, strong listening skills, accurate typing, and clear verbal communication. Training and certifications will be provided as needed. Scheduling may include rotating shifts and overtime.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency and non-emergency calls.
• Confirm incident location and caller information.
• Use approved questions to identify urgency and nature of the incident.
• Enter details into call-processing or dispatch software and forward to dispatch.

Skills

Listening skills

Typing speed

Verbal communication

Multitasking

Education

High school diploma

Job description

Regional 911 Intake Solutions seeking 911 Call Takers for Stormville, NY. Responsibilities include handling emergency and non-emergency calls, confirming locations, and entering data into dispatch software.

Requirements emphasize a high school diploma, strong listening skills, accurate typing, and clear verbal communication. Training and certifications will be provided as needed. Scheduling may include rotating shifts and overtime.