Emergency Communications Specialist (911)

Regional 911 Intake Solutions; Montauk (NY); Presencial; USD 48 000 - 64 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Resumo da oferta

Regional 911 Intake Solutions in Montauk, NY is seeking qualified candidates for 911 Call Taker roles. You will answer emergency and nonemergency lines, confirm locations, and enter information into dispatch software.

This position requires a high school diploma and strong listening, typing, and communication skills. Prior call-taking or public safety experience is helpful, but training is provided.

Qualificações

• High school diploma or equivalent is commonly required.
• Strong listening, accurate data entry, and clear verbal communication are essential.

Responsabilidades

• Answer incoming emergency calls and assigned lines
• Confirm incident location and caller information
• Use approved questions to identify urgency
• Enter details into call-processing software
• Forward information to dispatch promptly
• Assist distressed callers with essential instructions
• Use language-access resources when needed
• Provide pre-arrival instructions within training

Conhecimentos

Customer service experience

Typing speed

Active listening

Clear verbal communication

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

Regional 911 Intake Solutions in Montauk, NY is seeking qualified candidates for 911 Call Taker roles. You will answer emergency and nonemergency lines, confirm locations, and enter information into dispatch software.

This position requires a high school diploma and strong listening, typing, and communication skills. Prior call-taking or public safety experience is helpful, but training is provided.