Emergency 911 Call Taker — Critical Response Role

Regional 911 Intake Solutions; Town of Austerlitz (NY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Retirement contributions

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking qualified 911 Call Takers in Austerlitz, NY. The role involves taking emergency and nonemergency calls, confirming locations, and documenting details for dispatch coordination.

Responsibilities include following structured questioning, entering data into dispatch software, and sharing incident information promptly with the appropriate teams. Candidates should have a high school diploma and strong listening and communication skills.

Qualifications

• Applicants should demonstrate strong listening comprehension and accurate typing.
• Clear verbal communication is essential for caller interaction.
• Ability to follow structured procedures and use approved questions.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller contact details.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide approved pre-arrival instructions only after training.

Skills

Active listening

Typing

Verbal communication

Education

High school diploma

Tools

Dispatch software

Job description

Regional 911 Intake Solutions is seeking qualified 911 Call Takers in Austerlitz, NY. The role involves taking emergency and nonemergency calls, confirming locations, and documenting details for dispatch coordination.

Responsibilities include following structured questioning, entering data into dispatch software, and sharing incident information promptly with the appropriate teams. Candidates should have a high school diploma and strong listening and communication skills.