Emergency Communications Specialist — 911 Call Taker

National Public Safety Careers; Kittanning (Armstrong County); Sur place; USD 35 000 - 55 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Ongoing training

Résumé du poste

National Public Safety Careers in Kittanning, PA seeks a dedicated 911 Call Taker to join the emergency communications team. You will handle incoming calls, verify locations, and document details to guide responders.

The role emphasizes listening, accurate typing, clear spoken communication, and following structured procedures. Training and certifications may be required, with shifts including nights and weekends.

Qualifications

• High school diploma or equivalent required.
• Strong listening and typing skills are essential.
• Clear verbal communication and ability to follow procedures.
• Customer service experience is helpful.

Responsabilités

• Answer incoming emergency calls and nonemergency lines
• Confirm incident location and caller contact details
• Ask focused questions to identify urgency
• Enter information into call-processing or dispatch software
• Forward incident details to dispatch promptly
• Provide pre-arrival instructions within training scope
• Use language-access resources when needed
• Meet required background checks and certifications

Connaissances

Listening

Typing

Verbal communication

Attention to detail

Formation

High school diploma

Description du poste

National Public Safety Careers in Kittanning, PA seeks a dedicated 911 Call Taker to join the emergency communications team. You will handle incoming calls, verify locations, and document details to guide responders.

The role emphasizes listening, accurate typing, clear spoken communication, and following structured procedures. Training and certifications may be required, with shifts including nights and weekends.