Emergency Communications Specialist (911 Call Taker)

Regional 911 Intake Solutions; Raisin City (CA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

Regional 911 Intake Solutions in Raisin City, CA seeks a dedicated 911 Call Taker to handle emergency and nonemergency lines. You will confirm incident locations, collect caller information, and enter data into dispatch systems while adhering to approved questions and procedures.

Training and certifications are required for pre-arrival instructions. Successful candidates typically have a high school diploma, strong listening and typing skills, and the ability to work in a structured environment

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, and clear verbal communication.
• Ability to follow structured procedures and complete required assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Raisin City, CA seeks a dedicated 911 Call Taker to handle emergency and nonemergency lines. You will confirm incident locations, collect caller information, and enter data into dispatch systems while adhering to approved questions and procedures.

Training and certifications are required for pre-arrival instructions. Successful candidates typically have a high school diploma, strong listening and typing skills, and the ability to work in a structured environment