Mission-Critical 911 Call Taker – Oakville

Regional 911 Intake Solutions; Oakville (WA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Oakville, WA seeks 911 Call Takers to be the first point of contact during emergencies. You will ask focused questions, confirm incident locations, and document essential details for responders.

The work may involve rotating shifts, including nights and weekends, with training and certifications required. A high school diploma or equivalent is typically required, and prior customer service or public safety experience is helpful.

Qualifications

• High school diploma or equivalent required.
• Strong listening and clear verbal communication essential.
• Ability to follow structured procedures and handle stress.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller information.
• Use approved questions to assess urgency and needs.
• Enter details into call-processing or dispatch software.
• Forward information promptly to dispatch teams.
• Provide basic pre-arrival instructions within training.

Skills

Listening

Typing accuracy

Verbal communication

Follow procedures

Education

High school diploma or GED

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Oakville, WA seeks 911 Call Takers to be the first point of contact during emergencies. You will ask focused questions, confirm incident locations, and document essential details for responders.

The work may involve rotating shifts, including nights and weekends, with training and certifications required. A high school diploma or equivalent is typically required, and prior customer service or public safety experience is helpful.