911 Call Taker: First-Responder Communication Expert

National Public Safety Careers; Eureka (NV); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking qualified candidates for 911 Call Taker opportunities in Eureka, NV. The role focuses on handling emergency and nonemergency lines, verifying caller information, and collecting essential details for dispatch teams.

Training and certification are part of the pathway. Applicants should have a high school diploma or equivalent and demonstrate strong listening, typing, and clear verbal communication.

Qualifications

• High school diploma or equivalent required or strongly preferred.
• Customer service, telephone support, or public safety experience is helpful but not always required.
• Strong listening comprehension and accurate typing are essential; ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.

Skills

Listening

Typing

Verbal communication

Procedural follow-through

Education

High school diploma

Tools

Dispatch software

Job description

National Public Safety Careers is seeking qualified candidates for 911 Call Taker opportunities in Eureka, NV. The role focuses on handling emergency and nonemergency lines, verifying caller information, and collecting essential details for dispatch teams.

Training and certification are part of the pathway. Applicants should have a high school diploma or equivalent and demonstrate strong listening, typing, and clear verbal communication.