911 Call Taker: Critical Public Safety Operator

Public Safety Dispatch Network; Gardnerville (NV); On-site; USD 42,000 - 66,000; Full time

Job summary

Public Safety Dispatch Network in Genoa, NV is seeking 911 Call Takers to be the first point of contact for emergencies. You will gather essential information, verify incident details, and document data for responders, using approved scripts and dispatch software.

Role may involve rotating shifts, nights, weekends, and overtime. A high school diploma and strong listening, typing, and communication skills are typically required, with training leading to required certifications.

Qualifications

• High school diploma or equivalent.
• Customer service or public safety experience is helpful but not required.
• Strong listening, accurate typing, and clear verbal communication are essential.
• Ability to follow structured procedures and complete required assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify urgency and nature of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorised pre-arrival instructions within training and certification.

Skills

Listening skills

Accurate typing

Clear communication

Structured procedures

Education

High school diploma

Job description

Public Safety Dispatch Network in Genoa, NV is seeking 911 Call Takers to be the first point of contact for emergencies. You will gather essential information, verify incident details, and document data for responders, using approved scripts and dispatch software.

Role may involve rotating shifts, nights, weekends, and overtime. A high school diploma and strong listening, typing, and communication skills are typically required, with training leading to required certifications.